Branch Policies

Weather Policy

Wildwood Y programs and classes will be called off when Rockwood School District calls snow days or early dismissals for inclement weather. Should this occur in the morning, a YMCA re-evaluation will be made at 2 p.m. for classes and programs held in the afternoons and evenings, and on the morning of the next day if applicable. YMCA facilities like the pool, fitness center and gymnasium typically remain open even when classes and programs are canceled. Some services or areas may be limited or unavailable. Please call us at 458-6636 to check status.

Ready to visit the YMCA? Here are a few things you need to know about our branch. For a list of policies regarding Membership, please click here.

Your Membership Card

Your membership card is your key to the facility. Present your membership card every time you visit us. Full and Metro members age 13 and up will be issued permanent membership cards with photos. Memberships and cards are non-transferable. We will ask class participants who are not members to show their program activity card.

Visitors must show a photo ID. A member card replacement fee may be charged for lost cards. Children under 13 years must be accompanied by an adult to participate in the Y. The Y has the right to terminate a membership and/or release from program participation at our discretion if actions or behaviors are not deemed in the Y’s best interest.

Expected Behavior

The YMCA is an inclusive, family-friendly organization. We expect all our members and guests to model our four values—caring, honesty, respect, responsibility—in their conduct and language. The YMCA has the right to terminate a membership at our discretion if actions or behaviors are not deemed in the best interests of the organization.

Bringing Guests

As a Full member of the YMCA, you may bring in unlimited guests with you to try our facility. Guests may visit twice before joining. Photo ID required for guests age 13 and older.

Physical Readiness

Before starting any exercise program, please check with your doctor. If you are age 13 or older, you may ask our fitness staff for a physical readiness questionnaire to help you determine your level of work out.

Health & Wellness Consultation

Please schedule your complimentary wellness consultation as soon as possible by contacting the service center. One of our Wellness staff members will meet with you to discuss your goals and help you get started on the path to achieve them.

Facility Regulations

Please observe the policies and rules posted in each area of our facility. Our program directors, Health & Wellness staff and lifeguards are on duty to ensure your safety. Please respect them and understand their responsibilities.

Holidays

The YMCA is closed on Easter Sunday and Christmas Day. Upcoming holiday hours are listed under our Hours Page. Holiday hours change by branch so check with the Service Center at 636.458.6636 for holiday hours.

Facility Maintenance Closings

Major maintenance in our facilities requires that we close certain areas for up to two weeks each year, during which time members may continue to use other areas of the facility or another branch of the YMCA of Greater St. Louis. Members will be notified in advance.

Workout Attire

Shorts and a shirt or a leotard are appropriate in most areas of our facility. Street shoes are not allowed on wood floors. Proper swimsuits are required.

Member Input

We value your suggestions for improving our facility. If you have a comment or suggestion, please pass it along to any member of our staff, fill out a member comment card and drop it in the suggestion box, or visit the Contact Us page. We will respond to comments/ suggestions that include name, address and phone number or e-mail address.

Emergency Procedures

Your safety and good health are our foremost concerns. Should an accident, injury or unusual incident occur while you are at our facility, contact a staff member immediately.

Swimming Pool

Please shower before entering pool. Walk when on pool deck. Trained lifeguards have final authority when enforcing pool and safety rules. Safety is our first priority, and we reserve the right to clear the pool for inclement weather. We close the pool when lightning is overhead and for 30 minutes after its last strike. Lap swimming is always available for ages 13 and up and swim team members. During lessons and swim team, only one lane may be available.

YMCA  of Greater St. Louis Pool Rules

1.    Please walk on the pool deck.
2.    Diving Permitted in 9 feet of water or greater.
3.    Horseplay is not permitted in the pool or locker room.
4.    Swimsuits must be worn at all times.
5.    Chewing gum is not permitted.
6.    All swimmers must take a soap shower before entering pool or hot tub.
7.    Sitting or hanging on lifeline is not permitted.
8.    Children under the age of 8 must be accompanied in the water at all times by a responsible adult and remain at arms reach of an adult.
9.    Notify the manager or operator on duty if the main drain is not visible.
10. Indication from our lightning detector will cause the wet areas to be closed when lightning is indicated
 6 miles away. This will include pools, showers, and spas.
11.     Breath holding and long periods of underwater swimming are not permitted.
12.     Lifeguard is the final authority.
13.     To register a complaint about the condition of the pool, contact St. Louis County at 314-615-8900.

YMCA of Greater St. Louis Slide Rules

1.    Swimmers must be 48 inches tall to use the slide.
2.    Only one person may go down the slide at a time.
3.    Float belts, toys and balls not permitted on the slide.
4.    Please walk up the slide steps.
5.    Riders MUST go down the slide feet first.
6.    Riders must move away from the bottom of the slide immediately.
7.    Swimming is NOT permitted in the slide area.
8.    The slide will only be used during scheduled times.

Supervision of Children

To ensure safety, children under the age of 13 should be directly supervised by a parent or guardian in all areas of the facility. Children 5 and under must have an adult in the pool with them. Children age 6-7 must have an adult in the pool area. Children age 8-13 must have an adult in the building, even if the child is enrolled in a class.

Lockers

Use the appropriate locker room for age and gender. Each member or guest should provide his or her own padlock for daily use lockers. Please remove locks when you leave the facility. Locks left on overnight will be removed and contents taken to the service center unless you rent your locker. Two family change rooms are available. Lost & Found items must be discarded the last Friday of every month. Padlocks are available for purchase at the service center.

Financial Assistance

At the Y we believe that everyone must be given the opportunity to be healthy, confident, connected and secure. To apply for assistance to take part in Y programs and services, complete an application available online or at our YMCA. Assistance is made possible by the annual YMCA Strong Community Campaign.

Inclusion Services

Program Cancellations & Refunds

Our credit/refund policy allows quality programs and proper class ratios. We reserve the right to cancel/combine classes for insufficient enrollment or conditions beyond our control. If we must cancel, you will be given a full refund or credit. You can apply credits to any Y program. They are not redeemable for cash and are good for one year from issue date. No refunds or credits are given for join fees, gift certificates or memberships. To keep class fees as low as possible, we will not issue credits for missed classes or activities, even due to inclement weather. Makeups are not available for swim and gymnastics classes because of program design. Also note that only employees or approved representatives may provide any type of instruction or coaching. Failure to abide by policies may result in loss of privileges.

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