Branch: Metropolitan Office
Job Type: Volunteer (Program or office) Job Position
Category: Literacy Services, Administrative/Office
Purpose of Position:
The Literacy Office Assistant will welcome participants to the Literacy Programs by answering phone calls and in person inquiries. S/he will support staff and participants and promote safety by entering data accurately.
This position is an important part of the Literacy staff team and is often the public’s first interaction with the Literacy Programs.
Education: High School diploma, GED, or current enrollment in high school or GED program with letter of good standing and consistent attendance. Candidates must read and spell proficiently and have good oral communications skills.
- Must have excellent organizational skills and attention to detail.
- Must have good oral communication skills and be comfortable with diverse groups of people.
- Must have be a patient listener with good auditory perception to process phone calls from individuals newly learning English language.
Essential Functions of the Job
- Provide information about literacy and adult education programs to potential participants by answering phone calls and preparing mailings.
- Listen patiently to students, volunteers, and potential participants.
- Analyze requests and decide which programs provide the best fit for potential participants.
- Clearly and accurately articulate program options and requirements.
- Accurately enter data and file records.
Duties and Responsibilities
- Answers phone and in-person inquiries about the adult education classes and Literacy Programs services.
- Checks AEL voice mail and returns calls.
- Checks references for new volunteers.
- Enters data regarding student and tutor activities.
- Maintains confidentiality of student and volunteer records.
- Prepares mailings.
- Makes follow-up calls to students regarding attendance.
- Helps maintain the program facilities in excellent condition, providing a clean, professional, welcoming atmosphere for staff, volunteers, and learners to use for program purposes.
- Familiarizes oneself with the mission and all of the policies and procedures of the YMCA of Greater St. Louis, so that all program activities will be provided according to its standards of excellence.
Contact Name: Caroline Mitchell
Contact Phone: 314-776-7102
Submit Resume and Cover Letter:
Deadline: Dec 31, 2014
- By email
- You can attach your resume and cover letter
- By Regular Mail
- 2635 Gravois Ave.
- St. Louis, MO 63118
- By Fax
- The YMCA Welcomes a Diverse Workforce
- Equal Opportunity Employer M/F/D/V
- Must Pass Criminal History Background Check
- Must Pass E-Verify Check
Internal candidates must submit Internal Job Posting Application with resume (see HR section of intranet for form).